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Test answers for Corporate Communications Test 2020

(94) Last updated: January 22
Elance • Sales & Mktg.
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94 Answered Test Questions:

1. If your boss tells you, "I need those documents ASAP." He is expecting the documents:


• As soon as provided

• As soon as possible

• Next week

• Monday

2. Which of the following is correct?


• Joe and Dan's office is down the hall.

• Joe's and Dan's office is down the hall.

• Joes and Dans office is down the hall.

• Joe and Dans office is down the hall.

3. What is the public document that encompasses a corporations performance?


• W-2

• 5-k report.

• Contract.

• 10-k report

4. By shunning public involvement in the Exxon Valdez oil spill, what result did CEO, Lawrence Rawl have on the corporate communication of Exxon Corporation?


• Crisis aversion.

• Successful crisis management.

• Crisis awareness.

• Unsuccessful crisis management.

5. What does the abbreviation FY2013 mean?


• Full Year 2013

• Fiscal Year 2013

• From Year 2013

• Financial Year 2013

6. Which part of the letter contains the greeting?


• Conclusion

• Mailing

• Heading

• Salutation

7. A social media campaign focusing on selling to businesses is considered what type of business relationship?


• Business-to-business.

• Business-to-consumer.

• It's not a business relationship.

• A shrewd business relationship.

8. What is a contributing factor in poor crisis management?


• Creating safety manuals

• Cultural awareness

• Acknowledging a crisis

• Lack of a cross-cultural crisis management plan

9. Emailing is always the most effective method of communication



• False

10. What is a benefit of global communication?


• Global communication allows companies to work together to solve complex problems.

• Global communication has no benefits and reduces a companies competitive advantage.

• Global communication is not beneficial due to cross-cultural communication issues.

• The advantage of global communication is that a company can recruit from across the world.

11. Which phrase is correct?


• He has been working at that company for fifteen years

• None of these

• He's working at that company for fifteen years

• He works at that company for fifteen years

12. What is an IPO?


• Interested Party Objective

• Initial Private Organization

• Initial Public Offering

• Interested Party Offering

13. What groups are deemed corporate stakeholders?


• Those who recently sold their stock.

• People reading about a company.

• Those intending to buy stock.

• Individuals and groups whose support governs the existence of the corporation.

14. What is the ultimate goal in Corporate Communications?


• To influence the corporate culture in a positive way.

• To keep all communications secret.

• To develop a sense of corporate unity.

• Excellent coordination of internal and external communications, resulting in a positive point of view from stakeholders.

15. Which is correct?


• Recieve

• Reseive

• Recevie

• Receive

16. What time frame does Q2 reference?


• January, February, March

• July, August, September

• April, May, June

• December, January, February

17. When responding to a negative issue or complaint, via email or verbally, how should you approach it?


• Focus on the positive or the resolution, not the negative or the problem.

• Take a message and pass it on to your manager.

• Offer compensation or a refund to get them off your back.

• Apologize but explain that your hands are tied, and their is nothing you can do.

• Defend each negative point to it's fullest.

18. One of the largest social media companies responsible for connecting business to consumers is what?






19. What would it most likely mean if someone asked, "Please prepare a deck for the pitch next week."?


• Please prepare a Powerpoint presentation for the pitch next week.

• Please run some sensitivities on our cash flows next week.

• Please project a worst-case P&L for next week.

• Please build a deck for my presentation next week.

20. In which of these sentences should "who" be replaced with "whom"?


• Can you give me the names of the people who built that house?

• I'm so tired of gardening. Do you recall who has the number for a landscaping company?

• Who made this pizza?

• They loved the actor with who we spoke last night

21. Effective corporate communication ___________.


• clearly defines corporate branding

• clearly informs stakeholders

• properly delegates tasks

• all of these

22. If your boss wants something by COB, this means _________.


• Copy of book

• Close of business day

• Copy or back-link

23. Which of the following is NOT included in a memo header?


• To

• Summary

• Subject

• From

24. When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.


• Name; Address; Position; Company

• Name; Position; Company; Address

• Position; Company; Name; Address

• Company; Address; Name; Position

25. ???Follow up with Susan via phone if she does not return your email by 2 pm tomorrow.??? As used in this sentence, what does ???follow up??? mean?


• Send Susan all the documents for the project

• Reply to Susan's email about the project

• Contact Susan regarding the project

• Wait to hear from Susan

26. Which of the following could be considered a poor effect on organizational behavior?


• Employee adherence to policies

• Passive aggressive behavior due to poor communication.

• Corporate leadership.

• Employee loyalty.

27. Can you forward each of ________ documents to me?


• her's

• you're

• your

• your's

28. You should not disclose your position in your email signature.



• False

29. Are you bringing a gift to _______ party?


• Charlie

• Charlies'

• Charlie's

• Charlies

30. FYI stands for:


• For Your Interest

• For Your Information

• Financial Yearly Inflow

• File Your Invoice

31. Memo stands for __________


• None of these

• Memorandum

• Memorize

• Meet Me Outside

32. What does it mean when someone asks for something by EOD?


• End of discussion

• End of data

• End of day

• Evening or day

33. What does ROI stand for?


• Returning Overall Interest

• Return On Invoice

• Round Of Issue

• Return On Investment

34. Investor relations are an aspect of corporate communication.



• True

35. There are ______ of new employees this year.


• a lott

• allot

• a lot

• alot

36. What does CFO stand for?


• Chief Financial Owner

• Chief Financial Officer

• Chief for Oracle

• Corporate Financial Opportunity

37. What is one positive effect good corporate communication has on organizational behavior?


• Investors selling their stock

• Employee violation of policies

• Strong corporate leadership

• Lack of central corporate goal

38. All of the girls went to the game _______ Susan. She could not ________ the invitation.


• accept, except

• except, accept

39. Why is corporate branding an important part of corporate communication?


• It causes employees to better understand the customers

• It makes it easy to format emails

• It helps avoid confusion between managers and employees

• It assures that everyone understands the way the company should be perceived

40. If a co-worker did something incorrect / erroneous, what is the best way to initially handle it?


• Fix it for them and just ignore it, surely it was a mistake.

• Tell your co-worker they are idiots.

• Ignore it, not your problem.

• Write a polite email to your co-worker, letting them know the issue at hand and how it can be done correctly in the future, offering to help.

• Report it to their supervisor.

41. Which of these is unprofessional in your email signature


• Full name

• A famous quote

• Position

• Cell phone number

42. Branding is part of corporate communication.



• True

43. Paul should ______ sent you an email.


• of

• a

• have

• soon

44. The acronym DOB means


• Dean of Boards and Date of Bureau

• Date of Birth

• Date of Bureau

• Dean of Boards

45. These _____ documents are _____ vague.


• to, too

• two, to

• to, two

• two, too

46. What does "Please CC me on that" mean?


• Please Cost Control me on that.

• Please print me a copy of that.

• Please Closed Call me on that.

• Please copy me on that email.

47. Corporate communication deals with _________.


• all of these

• communicating with stakeholders

• internal company communication

• external company communication

48. What does the ???ooo??? abbreviation mean in business e-mail conversation?


• I'm only available in my office

• Out of office

• Oh I didn't realize that

• Out, On a trip, Online available

49. Appearance and body language are important aspects of communication.


• True


50. What does COO stand for?


• Chief Office Orator

• Close Out Option

• Chance Of Option

• Chief Operating Officer

51. All of the clients made the conference, _______ Jeffrey. He could not ________ the invitation.


• accept; except

• accept; accept

• except; accept

• except; except

52. Why is ethics in communication crucial to a companies success?


• Ethics has no bearing on corporate communication.

• Ethical communication instills transparency and proper judgment.

• Ethical communication only hurts a companies success.

• Ethics is not important in communication, only in action.

53. I didn't realize Patrick used to live _______.


• there

• their

• they're

54. What does CEO stand for?


• Chief Enterprise Operator

• Chief Enterprise Owner

• Cost Effect Optimization

• Chief Executive Officer

55. I never received __________ messages.


• there

• each

• their

• they're

56. If you are in the BCC line of an email, you should never _________.


• email the original sender

• read the email

• hit "reply all"

57. What are "meeting minutes"?


• A list of people at the meeting

• A recording of the meeting

• The time at which the meeting took place

• A record of notes from the meeting

58. Fill in the blanks: My company had great financial reports last quarter. _______ continuing to do well this quarter.


• It

• Its

• None of these

• It's

59. Which sentence best communicates a question about the project???s deadline?


• Where is the deadline for this project?

• When is the deadline for this project?

• What's the deadline?

• When does this project have a deadline?

60. What effect does strategic communication have on a company's position?


• Strategic communication compromises a companies positioning

• The effect is negligible

• There is no effect

• It enhances it

61. My company performs well in ____ financial reports.


• its

• it's

• it

62. Odwalla's acknowledgement of an E. coli outbreak and subsequent development of effective pasteurization within a short time demonstrates what?


• Crisis acceptance.

• Crisis aversion.

• Unsuccessful crisis management.

• Successful crisis management.

63. A corporation engaging in activities to directly influence legislation is engaging in what activity?


• Advertising

• Direct lobbying.

• Campaigning.

• Indirect lobbying.

64. Storytelling is ineffective in a corporate setting.


• True

• False

65. Which of these is an adverb?


• Quicker

• Quick

• Quickest

• Quickly

66. "Irregardless of the facts, he made the right decision." Is this statement grammatically correct?


• No

• Yes

67. Which of these is a proper email subject line?


• This Week's Updated Schedule

• Schedule Updates

• Schedule

• Update

68. When writing an important email, the main point should appear:


• After a friendly opening

• In the last sentence

• In the first sentence

• In the middle

69. Which of the following could be deemed a lapse in corporate communication objectives?


• Companies aiding the victims of a tragedy.

• Companies halting business during a tragedy.

• Companies lending financial aide to those in a tragedy.

• Gap's CEO encouraging the victims of Hurricane Sandy to shop to keep commerce strong during a tragedy.

70. Which of the following sentences is INCORRECT?


• You're in charge of the presentation next week.

• We had fewer customers than we anticipated.

• Your meeting is in ten minutes.

• We will need alot of time to get this project done.

71. Mark will need to ____ Jenny that he understands the project before moving on.


• ensure

• assure

• insure

72. Corporate efforts to directly influence the public can be considered what?


• Corporate Activism

• Corporate Activities

• Corporate Entrapment

• Corporate Enthusiasm.

73. EOM stands for:


• End of meeting

• End of message

• End of morning

• Employee or management

74. Which of the following is an ethical principle in communication?


• Network with other companies.

• Divulge information only when there is financial gain.

• Engage in contractual relationships with the government.

• Avoid withholding crucial information.

75. Which sentence is correct?


• The new computers cost much more then the older ones.

• The new equipment is positively effecting our business.

• Please give me you're number.

• There are fewer employees than there were last year.

76. What does "Re:" stand for in an email subject line?


• Replying

• Regarding

• Reasonable

• Respect

77. What does NPV stand for?


• Non Premium Vestment

• Necessary Principle Vestment

• Net Pricing Value

• Net Present Value

78. Which of the following is a government relations activity?


• Lobbying for increased tariffs on an opposing companies products.

• Receiving government funding.

• Supporting an independent charity.

• Engaging in government contracts.

79. Which of the following is incorrect?


• Give the promotion to whomever sells the most units.

• There is a great photo of me and her on my desk.

• My mistake, I should of called you earlier.

• Big L had an impressive cash flow.

80. What is an example of global communication?


• A geological exploration company sharing information about a newly discovered mineral deposit

• A company filing for trademark rights

• A company lobbying for higher tariffs on a competing product

• A company selling its products to an outside country

81. Which of the following is a message distribution channel of internal communications?


• Developing an annual report.

• Print-based communications for management.

• Computers.

• Managing specific corporate relations packages that do not divulge private company information.

82. Which of the following is a gerund?


• Writing

• Coherently

• Businesses

• Writer

83. A company faking grassroots efforts for an indirect change in public opinion is said to be participating in what activity?


• Communication.

• Astroturfing

• False pretenses.

• Slander.

84. Which of the following demonstrates a grassroots communications effort by a corporation?


• People listening to what a companies message is.

• A company lobbying directly to the government.

• Companies listening to what people have to say about them.

• A corporation competing with Monsanto, forming campaigns denouncing the use of genetically modified foods.

85. True or False? Strict spelling and standard abbreviation use is not a concern when the communication is between internal parties, but is important when communicating to those outside the organization.


• It depends on the recipient.

• True

• False

86. Which of the following is an example of an infographic?


• A logo design

• An email attachment

• A pie chart

• A video presentation

87. Which of the following uses incorrect capitalization?


• I am fluent in Spanish and French.

• I will see you next Tuesday.

• I am excited for this Winter to end.

• He will compete in the upcoming Winter Olympics.

88. What is the goal of strategic communication?


• To retain an internal coherence of communications under a conceptual umbrella.

• To build strategic relationships with external parties.

• To take a straightforward approach to communication that is uniformly understood.

• To communicate shrewdly while divulging proprietary information to the general public.

89. Of the following, which is considered a secondary stakeholder?


• Stockholders

• Creditors

• Suppliers

• Activist groups.

90. Which of the following has a proper use of commas?


• I don't know what to do, email, text, or call him

• Are the correct company colors red, blue and green?

• I would therefore, like a response

• None of these

91. Which sentence is correct?


• Whose speaking at the conference?

• Whom shall I say is speaking at the conference?

• None of these

• Who shall I say is speaking at the conference?

92. In which situation would you write a memo?


• Setting up a meeting

• Taking vacation time

• Analyzing an investment opportunity

• Reaching out to a potential client

93. Public affairs is defined as the relationship between what two entities?


• An organization and another organization.

• An organization and a group of strangers.

• An organization and the general public.

• An organization and its stakeholders.

94. What does P&L refer to?


• Income Statement

• Both of these

• Profit & Loss